Shipping Policy

Avra® — a brand of Axe Ecom Capital LLC — Last updated: June 2026

We are committed to delivering your order quickly and securely. Below you will find detailed information about our processing, shipping, and delivery times.

1. Order Processing Times

After you place your order, our team immediately begins preparing it for shipment.

1.1 Standard Processing Time

  • Processing time: 1-3 business days
  • Weekends and holidays are not counted as business days
  • Orders placed late in the afternoon or on holidays will be processed on the next business day

1.2 What Happens During Processing

  • Payment verification
  • Product preparation and packaging
  • Final quality control
  • Shipping label creation
  • Handover to the courier

2. Shipping and Delivery Times

2.1 Standard Delivery Times

  • Estimated delivery time: 5-8 days after shipment
  • Deliveries may take longer during peak seasons (Black Friday, Christmas, sales, etc.)

2.2 Total Time (Order → Delivery)

TOTAL TIME = Processing (1-3 days) + Shipping (5-8 days)

  • Typically: within approximately 6-11 days of ordering
  • In rare cases (peak season or remote areas): a few extra days

3. Order Tracking

3.1 Shipping Confirmation

Once shipped, you will receive an email with:

  • Courier tracking number
  • Direct link to track the shipment
  • Estimated delivery time
  • Name of the courier used

You can also track your order status via the Track Order page on our website.

3.2 How to Track Your Order

  • Option 1: click on the tracking link in the confirmation email
  • Option 2: enter the tracking number on the "Track Order" page of the website or on the courier's website

3.3 Tracking Status

  • "Label created" — awaiting pickup by the courier
  • "In transit" — package en route
  • "Out for delivery" — delivery expected today
  • "Delivered" — package delivered

NOTE: it may take 24-48 hours after shipment for tracking to show the first updates. This is completely normal.

4. Shipping Destinations

We ship throughout Italy with free, fast, and insured shipping. For any requests for shipping to other destinations, please contact us at the address indicated in Section 8 before placing your order.

5. Shipping Costs

FREE shipping on all orders in Italy!

  • No hidden costs
  • No minimum order threshold
  • Tracking included for free

6. Customs and Duties (for any international shipments)

For shipments directed to countries outside the European Union, the recipient may be responsible for any customs duties, import taxes, or local taxes. Please check with your local customs office for possible costs before placing your order. We are not responsible for delays or additional costs due to customs procedures. (Section applicable only to shipments outside the EU.)

7. Delivery Issues

7.1 Package Not Arrived

  • Check tracking for any updates
  • Check with household members, neighbors, or the local pickup point
  • Wait an additional 2-3 days (possible minor courier delays)
  • If it still doesn't arrive, contact us at info@avra-parfume.com

7.2 Damaged Package

  • Take photos of the package and the damage
  • Contact us immediately (within 48 hours of delivery)
  • Provide order number and photos
  • We will proceed with a free replacement or refund

7.3 Incorrect Address

  • Contact us immediately BEFORE shipment
  • We can update the address if the order has not yet been shipped
  • If the order has already been shipped, additional charges may apply
  • We are not responsible for packages lost due to an incorrect address provided by the customer

8. Shipping Questions

For any questions, please do not hesitate to contact us:

Avra® — Axe Ecom Capital LLC

30 N Gould St 7855

Sheridan, WY 82801

United States

Email: info@avra-parfume.com

Our Customer Support is available 24/7. Response times: usually within 24-48 business hours.

Fast, secure, and traceable shipping. Your order is our priority!